Customer Service - 1 Day Training
1 day Course
Schedule
No dates currently scheduled
Course Overview
The CBP Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The CBP Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
Who Should Attend
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.
Prerequisites
This course is designed for the student who has little or no experience.
What You Will Receive
Students will receive an official course manual for post class reference and review.
Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C20-507
Follow-up Courses
- Leadership Series
- Sales Series
- Business Etiquette and Professionalism Series
- Business Communication Series